Congratulations to you for activating your wellness with LifeVantage! We’re excited to share more about the Rewards Circle program with you as you Subscribe. Save. Get Rewards!
Frequently Asked Questions
| What is LifeVantage Rewards Circle? | Rewards Circle is a program designed to reward loyal Customers who maintain an active Subscription. |
| How do I become a member of Rewards Circle? | It’s easy! You are automatically enroled into the program by setting up a Subscription. |
| Are Consultants eligible for the Rewards Circle program? | You can earn through this loyalty program only as a Customer. Consultants receive earnings through the Evolve Compensation Plan. |
| What does it mean to have an active Subscription? | An active Subscription is defined as having your Subscription order set up and ready to ship on an upcoming date. |
| How do I earn Rewards Credits? | For every $330AUD cumulatively spent on Subscriptions orders, you earn a $15AUD Reward Credit to be used on a future order. Once you reach Insider status, you will earn a $30AUD Reward Credit for every increment of $330AUD you place in Subscription orders. |
| Do I have to spend $330AUD in a single Subscription order to earn Reward Credits? | No. All Subscription order totals contribute toward your credit accumulation regardless of individual order size. |
| What is “Subscription Spend”? | Subscription spend tracking starts once you place a Subscription order. Your Subscription orders are additive, meaning they keep accumulating every time a Subscription ships in succession. Subscription spend is based on the tax-inclusive order value of your Subscription order. |
| Do Reward Credits accumulate on Subscription orders only? | Yes, credits only accumulate on your active Subscription orders. You can add one-time products to your Subscription order to get the discounted Subscription price and earn toward Reward Credits on those items as well. |
| How can I see my available Reward Credits? | Log in to your account to see the available Reward Credits in your Wellness Wallet. The Wellness Wallet is found under the Credits link in your account menu on the LifeVantage website. |
| Is there a limit to the amount of Reward Credits I can earn? | There is no limit to the number of credits you can earn. So, be sure to keep that Subscription going. |
| What if I have more than $165AUD in credits available? | Since you can redeem a maximum of $165AUD in credits per order, any remaining credits over $165AUD will need to be applied to future orders. |
| What if I postpone my Subscription order to a future month or change the frequency in which my Subscription order ships, will I still qualify to earn Reward Credits? | Yes. As long as you have an active Subscription order, regardless of whether it’s postponed or the frequency in which your order ships (monthly, bi-monthly, quarterly), you can still earn credits and your accumulation will not reset. |
| What is Insider status and how do I earn it? | Insider status is attained when your cumulative spend reaches $1,650AUD on consecutive/ongoing Subscription orders (i.e., after your fourth $15AUD Reward Credit is earned). As an Insider, you earn double Reward Credits with every $330AUD spent on Subscription orders for as long as you have an active Subscription. |
| What are the criteria to redeem my Reward Credits? | Below are the criteria to redeem your credits. 1) Redeem on either your Subscription order or one-time order. 2) Your order must have a minimum order value of $165AUD. 3) You may redeem a maximum of $165AUD in Reward Credits per order. |
| How will Reward Credits be applied to my order? | For Subscription orders, you will be able to choose if you want to apply Reward Credits when your Subscription processes. If you choose to apply Reward Credits to your order, the maximum Reward Credits available will be applied in increments of $15AUD. You will also be able to choose whether you want to apply Reward Credits to one-time orders during checkout. |
| Do my Reward Credits apply to taxes and shipping? | Reward Credits do not apply to shipping. |
| Do the same shipping thresholds apply to my orders when I use Reward Credits? | Yes, the same shipping thresholds apply when you use Reward Credits. |
| Do Reward Credits expire? | Your credits expire 180 days from the date they were earned. In the event that you cancel all of your Subscriptions, the expiration of all credits will change to the last day of the next month or their current expiration date, whichever is less. |
| How will I know when my Reward Credits expire? | Your Wellness Wallet will show the expiration dates for your credits. Log in to your account and go to the Credits link in the menu to find your Wellness Wallet. |
| What happens to my existing credits if I cancel my Subscription? | Immediately after your last Subscription is cancelled, the expiration date of your Reward Credits will change to the last day of the next month or will remain at their current expiration date, whichever is first. Upon the last day of the month following the month of cancellation, your Subscription spend will reset to $0. However, if you set up a new Subscription before the last day of the month after you cancelled, your Subscription spend will not reset. |
If my order puts me over $1,650AUD in cumulative Subscription spend, will I earn double credits on that order, or will the double credit reward start with my next Subscription? | The $30AUD Reward Credit will be available to use on your next order. Credits are available based on your status at the time the order is placed. |
| How will I receive my free Anniversary Reward? | The Anniversary Reward will be sent automatically with the first Subscription order of $165AUD or more that you place during the anniversary month of your first order, regardless of your first order type. |
| Will I receive a full-size product or a sample-size product for my Anniversary Reward? | LifeVantage will choose a full-size product for your anniversary gift. |
| If I haven’t had an active Subscription but start one in my anniversary month, will I still get an Anniversary Reward? | Yes. As long as a Subscription order ships with a minimum order value of $165AUD during your anniversary month, you will receive a free full-size product in that order. |
| Do I get a free full-size product or sample-size product for my Repeat Reward? | LifeVantage will send you a full-size product selected by the company. |
| Is there a minimum purchase requirement to receive my Repeat Reward? | Yes. To receive the Repeat Reward, you must place a Subscription order with a minimum order value of $165AUD (before shipping) for 2 consecutive months. |
| What if I cancel my Subscription before my second order but start a new Subscription later, will I qualify for the Repeat Reward then? | Yes, your Repeat Reward will be shipped the first time 2 consecutive Subscription orders are placed on an account. So, this one-time reward can be earned once, at any point in the lifetime of an account. |
| If I postpone my order to a future month or change the frequency my order ships, will I still qualify for the Repeat Reward? | To qualify for the reward, your second Subscription order must be placed before the end of the full calendar month following the month your first Subscription order was placed. Postponing the second order will make you ineligible to receive the Repeat Reward. |
| What will my Rewards Circle status be at the time the program launches? | All existing Customers with an active Subscription prior to 1 March, 2023, will be granted Insider status when the Rewards Circle program is launched. If you did not have an active Subscription on the account at the time of the program launch, you will start the program at Member status. Credits available will be applied in increments of $15AUD. You will also be able to choose whether you want to apply Reward Credits to one-time orders during checkout. |
| What happens to my status and points if I upgrade from a Customer to a Consultant? | If you upgrade from a Customer with an active Subscription to an Independent LifeVantage Consultant, your accumulated Subscription spend will immediately stop and will reset to $0. You will no longer be eligible to participate in Rewards Circle. However, any existing credits will be available to use until their expiration date. |
| What if I have additional questions regarding Rewards Circle? | If you any questions about Rewards Circle, feel free contact our Customer Service team online or by calling Customer Service at 1-800-218-751. |